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Updated by user Aug 11, 2020

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Original review posted by user Aug 10, 2020

To whom it may concern,

The purpose of this email is to log a complaint against salesman, Brain Burger, located in Louisiana. I scheduled an appointment with your company for 8/11/2020 @9:30 am.

Brain called me @ 4:40p.m on 8/10/2020 asking to reschedule our appointment to Friday 8/14/2020. This was not a big problem even though I need the product pretty quickly. This conversation took a turn for the worst when I mention that I had received a quote from another window company. It was at this time Brain reassured me that his product would not be the cheapest nor the fastest to receive.

After a brief exchange, I told Brain that I hadn't mentioned anything about price and that was not the issue, but Brain said that he did not want to drive from New Orleans, LA to Baton Rouge, LA (about 90 miles) if he was competing with someone else who may be cheaper and could get the product faster.

This is in no way how a company should do business. As a result, I will not purchase my doors from Pella.

Preferred solution: Let the company propose a solution.

Location: 15470 Airline Highway, Baton Rouge, LA 70817

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Salesman says it all.

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