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Had Pella replacement windows installed in 2003 by their CERTIFIED installer. Transom window with casement window on either side is rotting and has been rotting for years.

Called their customer service Oct 2013 to report the dry rot/water damage to the window. $175 for someone to come out and check the window and gave an estimate of $850 for repair on a window I paid $1600 installed. I was told there was a Class Action Lawsuit but missed the cut off by 2 months. Received another notice earlier in 2018 informing me of another Class Action Lawsuit against Pella regarding the manufacturing defect in the windows.

They want me to get another $175 estimate with no guarantee that anything will be done to fix/replace the window. Every Pella window is serialized and registered with Pella.

Pella knows the dimensions of the window and install date by the serial number. Giving Pella more money is not going to happen.

Reason of review: Poor customer service.

Monetary Loss: $1600.

Preferred solution: Let the company propose a solution.

Pella Cons: Worthless warranty.

Location: 220 Monroe Tpke, Monroe, CT 06468

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Guest

I filed a claim for the Eubank v Pella class action. I had two episodes of window replacement, both supported by Pella employee sash inspections and both times replaced with Pella products with purchase support documents.

Total cost I submitted in the claim was over $10,000. Received a check today, 10/1/2020, for about $250.

Guest

We have the same issue with 8 very large Pella windows. Does anyone know the law firm that is handling the new class action? Thanks.

Pete S Pty
reply icon Replying to comment of Guest-1902194

Eubank v. Pella Corporation Claim Administrator P.O. Box 404041 Louisville, KY 40233-****

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