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I recently ordered a Pella entry door for my new home. The consultation prior to and during the sale/contact signing was great. Then the day of installation...the sidelight was on the incorrect side, the dark mahogany door came with a white frame, the sides not...
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1.0
#1330780
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Do not expect repair service from pella

I have waited for pella to return my call to repair a repair they recently did. It took them three tries to get the repair correct first time around. Now they donor return calls. Recommend you buy some other brand.
2.3
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#1325518
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Pella - Poor customer service. Only wants to make a buck
Pella - Poor customer service. Only wants to make a buck
Pella - Poor customer service. Only wants to make a buck
Pella - Poor customer service. Only wants to make a buck
We brought a custom log home about 13 years ago and because the windows and doors were bought by the General Contractor long before we purchased the home (and didn't know about it) - Pella claims that there is no warranty associated with our doors and or windows. We...
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1.0
I didn't like
  • Defective design
  • Poor customer service and very high cost of repairs
  • Poor quality parts and worse support
#1316963
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Ordered a Pella door it was delayed two times had to pick it up at the store over a month later when we opened up the door to put it in there was no door *** called customer service also spoke with a manager and was told no Pella doors come with door knobs. So spent...
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h.kitchener
h.kitchener

Stop with the "class action" nonsense! Pella used to be a very good brand but the key word is "used" to be. To my knowledge most doors come with nothing much besides the door....

1.0
#1311623
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Pella - Vertical plastic strip keeps falling out

New storm/screen door. Veryic plastic retsiner strip keeps popping onto the floor.
1.0
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#1303688
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2001 professionally installed 40+ Pella windows, most have rotting sash's and leak. Top and bottom sash's are covered in wood rot, falling apart and leak air worse than anything I have ever seen. Marvin, Anderson, heck, anything even the plastic junk that is offered by...
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#1303563
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I had one of my Pella windows glass broken. The way the window is designed the glass could not just be replaced. I needed to replace the whole window. This design is not very cost efficient for the customer. I called the customer service a number of times. Each time, I...
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1.0
West Caldwell, New Jersey
I didn't like
  • Poor customer service
#1303242
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“This e-mail was sent Thurs. 6-28-18 at approximately 10am” By the end of the day after dealing with Pella Windows and Wells Fargo and K.C. Company and another botched service call accomplishing absolutely nothing, I fired off the second e-mail….here they are. This is...
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Anonymous
Anonymous

Do you honestly thing ANYONE is going to read that painfully long diatribe ? I didn't. Please try to remember that it is foolish and dangerous to publish your personal informa...

1.0
#1291470
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I had some of the ladders break on my Pella windows. Called Pella and they told me to measure the windows and they would order them and to make sure I correctly told them if they were right or left handed shades. Before that, they first sent me on a wild goose chase to...
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1.0
I didn't like
  • Poor customer service and very high cost of repairs
#1289155
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Pella - Warranty not honored

Storm door with 10 year warranty corroded leaving holes in the door. Contacted Pella, filled out forms, uploaded pictures as requested. Their delayed response- pay $50 dollars and we will send you the door core, but you have to take the door apart and rebuild it using all of the rusted screws and door pieces. No thanks, just lost my business
1.3
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Exchange, Refund and Cancellation Policy
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I didn't like
  • Warranty terms
#1286889
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