The door frame on my belvoled glass storm PELLA door was damaged by wind, I called Pella CS and spoke with Gloria and explained to her my problem with the frame ONLY was separating, I gave her my warrentee numbers and of course she told me wind damaged was not cover,...Read more
The first issue we had was with the installers they hired. The sealant they used cracked within a week of installation, they ruined the carpet in one of the bedrooms, the damaged the wall in another bedroom. They came out three times to fix the sealant issue and all...Read more
I purchased 9 double hung, vinyl Pella windows. Six of the windows work great, however 3 of the windows are substandard. Initially I had three windows with broken window tracks. I was fortunate they agreed to replace them. However all three of the top windows, the...Read more
I've made three requests to be contacted by Pella about a full scale rehab project: One to an installing contractor and two to a pella showroom (email@example.com). Nothing. Now I understand what the one and two star reviews were based upon: worthlessness. If I worked...Read more
I have a pella wooden sliding door. You can see daylight through the seal at the top of the slider. It's not surprising that there is now frost all around the door this winter. The seals are worthless. The finish is starting to break down because of the moisture that...Read more
We built a house in 2012 and have had frost on the inside bottom of almost all the windows. We have an air exchanger that keeps our humidity down in the low 30's but doesn't seem to help much. Talked to the builder not long after it was built and said I needed to run...Read more
I knew how bad the reputation of Pella Windows is but I thought this cannot be true, no company can mess up this badly and remain in business. Now here I am to verify that indeed the customer does not matter. Contracted Pella for window replacement valued $22.000. Only...Read more
I had Pella double doors installed 2 years ago. I bought them from Pella, and had them installed by Pella for the warranty. The door handle/latch broke after two years, and it is still under warranty. However, they want to charge a $90 dollar delivery fee, and $90/hour...Read more
I didn't like
- Warranty terms
Pella, the worst experience
Horrible customer service, overpriced, confused reps,made mistake on screen sizes, took 2 months to get replacement screens,no follow up calls allowed/ never again uuh!
ONE large bay window, custom designed - one of a kind. $5,000 cost to the contractor/architect. And not one, not two, not three, but four issues that I had to deal with. 1. Two left-handed cranks thrown in the box. Had to get them to send me a right handed one. 2....Read more
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