We built a beautiful new house and thought we were "upgrading" to Pella windows, what a mistake! Screens came in warped and were replaced (took quite a while!) The replacement screens have cheap white plastic squares on all four corners of each screen which looks...Read more
I recently had my sliding glass door replaced with a Pella blinds between the glass sliding door. The door was scratched and nicked before the installer had even started installation. The frame flexes too much and bends whenever I pull on the handle. The blinds between...Read more
I didn't like
- Scratched coat
- Poor service
- Price gouging
Pella - Bad customer service.
They said that they would call back about the issue. They never did call back.
The Worst company ever, stay away from them. I installed a $10,000 entry door from Pella, the sales rep gave me a life time warranty on parts and labor, three years later, the bottom part of the frame broke, corporate office claimed the warranty of labor was only for 2...Read more
I didn't like
- Customer service
I TOTALLY AGREE WITH ALL THE BAD REVIEWS ON THE PELLA DOORS. I HAVE JUST FOUND OUT THAT BOTH OF MINE ARE ROTTED OUT FROM THE BOTTOM UP IN THE LOWER SECTIONS. THESE ARE AN AWFUL DESIGN. THEY CLAIMED THEY WERE WEATHERPROOF DUE TO THE AL EXTERIOR CLADDING. LITTLE DID I...Read more
Pella - Really bad
They never answered. The Pella Company is clueless!
Obviously service after the sale and money collection is non existent!!! my windows were installed one was broken and a screen did not fit . they did fix the window within 3 weeks but we are on their 3rd try 5 months later to get a firrect screen size!!! It is a...Read more
Pella - You're kidding
Didn't call didn't show for appointment didn't call back when they said they would to check it still waiting again this is in Denver Colorado went through this 2 years ago and gave up have elderly folks that need the shades fixed in the door average wait time for calls 20 minutes
I recently ordered a Pella entry door for my new home. The consultation prior to and during the sale/contact signing was great. Then the day of installation...the sidelight was on the incorrect side, the dark mahogany door came with a white frame, the sides not...Read more
Do not expect repair service from pella
I have waited for pella to return my call to repair a repair they recently did. It took them three tries to get the repair correct first time around. Now they donor return calls. Recommend you buy some other brand.