Pella Reviews and Complaints
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Eight weeks ago I special ordered a Pella slider from Lowes. I was informed that it would take 2 1/2 weeks. Six weeks later the door arrived at the store, with a dent and scratches. my option was a new door and another six weeks or they could touch this one up. I chose...
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The salesman assured me that the 4 windows to be installed would be done by a contracted professional in 1 day. That was definitely not the case! The unmarked van with two men from Indiana showed up 1 1/2hrs late! No Pella ID. No building permit was pulled as it states...
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I didn't like
- Unprofessional sales and installation
Why we no longer associate with Pella Gunton (Pittsburgh Distribution) As some of our customers know we have had a rocky relationship with Pella Gunton Corp. The issues started in early spring this year. We have decided to post the problem that led us to sever our...
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Warrendale, Pennsylvania
Installed a ProLine sliding door in June 2014. A few months over 2 years later I noticed water laying on the inside track. Called Pella and was told the instructions stated to caulk around exterior glass (INSTRUCTIONS DO NOT STATE THIS). Pella said it would cost $400...
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These 2 windows I purchased from Lowe's Pella model 350 are the cheapest made windows. I bought them at Lowe's thinkng the windows were made better then Anderson widows what a mistake. 1. They were sh ipped in thin layer of cheap plastic therefore they were not well...
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I have been trying to contact Pella about window repairs and replacements. Their website sucks out loud, I only get an answering device, and when I call the local vendors I get the same insulated phone message. The website did not work. They asked me for information...
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I replaced all my windows and doors 15 years ago with Pella's aluminum clad Architect series products. They were the top of the line of their products. The cost was approximately $12,000 before installation. One day cleaning the windows, I had to pull down on a window...
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None of which seemed to help. We even had ice to build up on the inside of most of the windows several winters. We later contacted Pella again and an inspector by the name of Mark Randolph, came to our house spent 2 hrs. looking at the windows and then telling us that...
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I don't even know where to start with this rant. I am 63 years old and this is, without a doubt, the worst company I have ever tried to do business with. I wish I had done more research. The garage door I bought is a Pella, (nothing good to say about those folks...
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I will absolutely never ever use them again with several lies and procrastination and bad customer service