Most helpful review
New Reviewer
I called Pella to get a replacement slim shade and she said they don't make these anymore. We bought these in 1988 I asked if they could sell me the ladder cord and I would restring myself. She said they don't have the ladder string. The only thing I can do is replace...
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50 comments
#2037631

YES, i need the blinds replaced in my one door on the patio door,they said it would be 600.00 ,this is crazy ,i'll never buy Pella again

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ID
#449541 Review #449541 is a subjective opinion of poster.
Location
Los Angeles, California
Product
Pella Window
This has been the worst experience of my life. I have built a lot of custom homes and I usually go with Anderson, but after Covid, window lead times are insane. Pella guaranteed me (5 times total including right before I placed my order) that my specific order would be...
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ID
#3694884 Review #3694884 is a subjective opinion of poster.
Location
Springfield, Missouri

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Verified Reviewer
New Reviewer

Service

David Blanks 330351-**** I have a pella slider that have glass failure need to have replace thanks 25 South Van Buren Ave Barberton Oh 44303
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ID
#3568556 Review #3568556 is a subjective opinion of poster.
Location
Brunswick, Ohio
New Reviewer

Can not speak to a person about repairing locks on my French doors

Locks on Pella exterior French doors do not work. Up until a few days ago one door lock worked, then suddenly neither lock worked. Locksmith recommended calling Pella directly. No humans available! This is a huge problem since I cant lock the door to my house!

User's recommendation: Don’t buy pella.

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ID
#3568447 Review #3568447 is a subjective opinion of poster.
Location
Newark, New Jersey

Estimated delivery 4 mths after quoting 6 wks! So far…

Pella - Estimated delivery 4 mths after quoting 6 wks! So far…
If theyre not able to meet their quoted delivery date, for whatever reason, they need stop all sales until current customer orders are full-filled.

User's recommendation: Get them to offer you a discount percentage, per week, for every week after quoted delivery date.

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ID
#3421929 Review #3421929 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Representative ordered wrong window casing size

Pella - Representative ordered wrong window casing size
It was the sales representative for Pella windows. We purchased windows years ago. The representative came out measured all the windows and ordered all the windows for new construction, so there is a gap from the window to the wall edge because the original structures wood measure 2x4, not 1 1/2" by 3 1/2". He left the company after our order. We cannot come up with a fix for this order error to complete windows. Also, the silver tabs to tilt the windows inward also breaks. So, no we are not happy.
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ID
#3377955 Review #3377955 is a subjective opinion of poster.
Location
Newark, New Jersey
Preferred solution
Give us instructions on how to fix the problem if possible.

Bad windows

Bought 8 windows Pella windows from local Lowes...(was planning of buying 8 more for Florida room)...didn't notice till they were installed that one was a different size... I let it ride..to much trouble and expense to replace... More than 1/2 of them leak around the felt or whatever it is between the window.. Several had the lock screws missing and I can not lock several.. You can feel the cold air coming in.. Very disappointed in this product.. Never buy from them again...

User's recommendation: Don't buy...try Andersons or check others before buying..

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ID
#3370766 Review #3370766 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma

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New Reviewer

Rotted Windows

I noticed rotting on one of my Pella architect series windows. I had someone come to look at that window and he found that nearly every Pella window in my house had a small crack at the corner of the aluminum cladding that allowed moisture to get in and rot the bottom board. Because this happened to nearly all the windows, it appears to be a defect in the windows. I contacted the company and they will not stand behind their product. I would avoid this company.A

User's recommendation: Avoid this company.

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ID
#3293429 Review #3293429 is a subjective opinion of poster.
Location
Austin, Texas
Cons
  • Company will not stand behind its product
Preferred solution
Replacement of defective windows.

Window issue..

One area of window frame is broken and need a new piece and the company wants to charge over 800 for just the piece ...I have all pella windows and doors and I think they should just send out the part needed. Iwill have it fixed !!!!!!
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ID
#3277047 Review #3277047 is a subjective opinion of poster.
Location
Staten Island, New York
New Reviewer
I ordered a new Patio Door and Storm Door 6 months ago(Sep 2021); it finally came (1/14/22) and they didn't have the Screen for the Patio door and they didn't have the Hardware for the storm door. I've called the guy I made my order with and he hasn't called back,...
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1 comment
#2139893

I have had the worst customer service experience with Pelli as well. Our new window is leaking bad when it rains.

Window was installed I’m May 2021. Had a bad leak in January, water leaked from top of window and caused pooling in window track. Water proceeded to leak down all over carpet. Called Service department and they sent a Rep on 2/9 to inspect.

He said it was an installation issue and will have them contact me. It is now March and no one from Installation has contacted me. I have called and emailed Pella Service team several times but no one has called me back. After calling for 2 hours today with zero apologies or care; I spoke to Corporate.

Another waste of time.

Catherine transferred me to a service rep who again, said she will have someone contact me. The worst customer experience.

ID
#3269571 Review #3269571 is a subjective opinion of poster.
Location
Three Chopt, Virginia
Pros
  • Nice products
Cons
  • Customer satisfaction
  • Customers kept informed about missing items ordered
  • When expect delivery of missing items and complete the project
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer
Pella - The worst service (zero stars if possible)
Pella - The worst service (zero stars if possible)
Pella - The worst service (zero stars if possible)
Pella - The worst service (zero stars if possible)
Pella - The worst service (zero stars if possible)
Pella - The worst service (zero stars if possible)
We ordered a complete window replacement including two sliding glass doors in October 2021. The installation was scheduled for two days (Thursday and Friday) in January 2022. We had no issues with the time. One of us took the two days off from work to be here for the...
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ID
#3241537 Review #3241537 is a subjective opinion of poster.
Location
Jacksonville, Florida
Preferred solution
Satisfaction can not be given
New Reviewer
We ordered a new door for our house last summer. Was supposed to be installed in October, but got delayed until the week of Thanksgiving. About a week or so later, we found a couple pretty significant gaps in the weatherstripping that we immediately contacted a...
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ID
#3239978 Review #3239978 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$3500
Preferred solution
Money back and this door fixed immediately, up to replacing the door and threshold at their cost. Would also like a supervisor to call us, as requested three times prior

Inflated estimate for Pella replacements

Had Ronnie give me an estimate for 25 new replacement windows in El Paso. Gave me an estimate of $59000 for your Lifestyle series. Had Lowes give me a second estimate for the identical series and number of windows which came to $30000. Double the price for the same windows. The store seldom answers the phone and I had to go to their store to get Ronnie to come out to my house. Poor management, poor customer relationship, and what I see is is a company that is trying to scam its customers. Take it for what it is but you need to have corporate look at this store
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ID
#3211306 Review #3211306 is a subjective opinion of poster.
Location
El Paso, Texas

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Verified Reviewer
New Reviewer
December 28, 2021 To whom it may concern: Let me start this letter by telling you how I feel...then I will elaborate. Your windows are terrible. Our bills are the same, not lower. Our master bedroom is still burning up every morning. Recently, there's been construction...
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ID
#3210697 Review #3210697 is a subjective opinion of poster.
Location
Austin, Texas
Cons
  • Expensive
  • Overrated
  • Unresponsive customer service reps
Loss
$62000
Preferred solution
Full refund

Paint touchup on Pella entry door - Hurricane Ida

I have a Pella entry door. Order # 744LC6KX0. Prefinished is dark mahogany. Hurricane Ida was in my area, it was a direct path that happened on August 29, 2021. I just need a small bottle of paint touch up in dark mahogany for my entry door to cover the scratches caused by flying hurricane debris. Please shipped the bottle to me at 176 Longview Drive, Destrehan, LA 70047. I hope this is possible. Please let me know. Thank you. Cheryl M Mills
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ID
#3185790 Review #3185790 is a subjective opinion of poster.
Location
Eight Mile, Alabama

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Verified Reviewer
New Reviewer

All of my Pella windows have rotted out !

All of my Pella windows have rotted out !
All of my Pella windows have rotted out !
All of my Pella windows have rotted out !
All of my Pella windows have rotted out !
All of my Pella windows have rotted out !
Pella widows are made of wood and they will eventually start leaking. They will rot from the inside out and by the time you notice your warranty will be expired. All of the window hard ware will come loose and you will not be able to open up the window. Then they will eventually start to leak so bad because all of the wood is rotting away that you will be spending a lot of money on silicone to seal all of the window leaks ! One of my windows that broke was less then 5 years old and they said it was "Vintage".

User's recommendation: Do not buy Pella windows they have a horrible warranty and customer service despite what they say they like to brag about how grate they are. Total B. S. Their windows are garbage !

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ID
#3140884 Review #3140884 is a subjective opinion of poster.
Location
Rockford, Illinois
Pros
  • Dont like that they didnt even care
Cons
  • Inferior cladding poor quality weather strip customer service
  • Everything
Preferred solution
Let the company propose a solution

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