Pella Reviews and Complaints
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All kinds of issues with install and quality of a door (trim sticks out and is sharp around window) and I have gotten nowhere with the local company! Call corporate and they only want to refer me back to the local outfit! What a joke! Some of this will and could...
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Company wrote 0 public responses to the review from Dec 05.
We had someone here 6 months ago to fix our door. Needed to order parts. 6 weeks later we have an appt. Be there between 11-2. I take off from work. Get a call at 1:30. They are tied up for the rest of the day. Have to reschedule. They reschedule for 3 days later. I...
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Company wrote 0 public responses to the review from Dec 03.
Bought windows 7 months ago at lowes. 2 windows still do not work not work. Pella service is terrible. Windows had to be order 3 times because pella windows were defective. Finally agreed to allow installation of 2 of the defective windows and was assured pella rep...
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Company wrote 0 private or public responses to the review from Nov 18.
4 large (33"x66") and 8 (12"x66") shade between glass windows installed about 15 years ago (mucho buckaroos). Cords broke on two of the large windows. Pella forced me to replace the first large window entirely because they couldn't or wouldn't repair the broken cord....
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Company wrote 0 public responses to the review from Nov 01.
Pella - Rotten windows
we built our house new in 1999. we live in Michigan. our Pella casement windows have rotted out and fallen appart. They actually separated in the corners from the glass. If we open one we have to go outside and push it close from the outside to make it latch. do not buy Pella
Company wrote 0 private or public responses to the review from Oct 28.
Product
Pella - Customer service
Never connected. Said they couldn't take call. Terrible service.
Company wrote 0 public responses to the review from Oct 22.
We built a beautiful new house and thought we were "upgrading" to Pella windows, what a mistake! Screens came in warped and were replaced (took quite a while!) The replacement screens have cheap white plastic squares on all four corners of each screen which looks...
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Company wrote 0 private or public responses to the review from Oct 12.
I recently had my sliding glass door replaced with a Pella blinds between the glass sliding door. The door was scratched and nicked before the installer had even started installation. The frame flexes too much and bends whenever I pull on the handle. The blinds between...
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Company wrote 0 private or public responses to the review from Sep 23.
Product
I didn't like
- Scratched coat
- Warranty terms
- Price gouging
Pella - Bad customer service.
They said that they would call back about the issue. They never did call back.
Company wrote 0 public responses to the review from Sep 19.
Similar to Pella
The Worst company ever, stay away from them. I installed a $10,000 entry door from Pella, the sales rep gave me a life time warranty on parts and labor, three years later, the bottom part of the frame broke, corporate office claimed the warranty of labor was only for 2...
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Company wrote 0 private or public responses to the review from Sep 17.
Product
I didn't like
- Customer service
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I feel sorry for all the customers that buy through Lowes to get Pella windows! My next door neighbor just had all of his windows done and I went over to take a look.. The scr...