
Pella Reviews
Pella Reviews
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Verified Reviewer New ReviewerService
Can not speak to a person about repairing locks on my French doors
User's recommendation: Don’t buy pella.
Estimated delivery 4 mths after quoting 6 wks! So far…
User's recommendation: Get them to offer you a discount percentage, per week, for every week after quoted delivery date.
Representative ordered wrong window casing size
Bad windows
User's recommendation: Don't buy...try Andersons or check others before buying..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRotted Windows
User's recommendation: Avoid this company.
- Company will not stand behind its product
Window issue..
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I have had the worst customer service experience with Pelli as well. Our new window is leaking bad when it rains.
Window was installed I’m May 2021. Had a bad leak in January, water leaked from top of window and caused pooling in window track. Water proceeded to leak down all over carpet. Called Service department and they sent a Rep on 2/9 to inspect.
He said it was an installation issue and will have them contact me. It is now March and no one from Installation has contacted me. I have called and emailed Pella Service team several times but no one has called me back. After calling for 2 hours today with zero apologies or care; I spoke to Corporate.
Another waste of time.
Catherine transferred me to a service rep who again, said she will have someone contact me. The worst customer experience.
- Nice products
- Customer satisfaction
- Customers kept informed about missing items ordered
- When expect delivery of missing items and complete the project
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerInflated estimate for Pella replacements
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer- Expensive
- Overrated
- Unresponsive customer service reps
Paint touchup on Pella entry door - Hurricane Ida
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerAll of my Pella windows have rotted out !
User's recommendation: Do not buy Pella windows they have a horrible warranty and customer service despite what they say they like to brag about how grate they are. Total B. S. Their windows are garbage !
- Dont like that they didnt even care
- Inferior cladding poor quality weather strip customer service
- Everything
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YES, i need the blinds replaced in my one door on the patio door,they said it would be 600.00 ,this is crazy ,i'll never buy Pella again