Pella
Pella Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pella has 1.7 star rating based on 184 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Pella to a friend or colleague.
- Rating Distribution
Pros: Dont like that they didnt even care, Nice looking doors, Good quality product.
Cons: Unresponsive customer service reps, Defective design, Poor service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pella has 1.7 star rating based on 184 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Pella to a friend or colleague.
- Rating Distribution
Pros: Dont like that they didnt even care, Nice looking doors, Good quality product.
Cons: Unresponsive customer service reps, Defective design, Poor service.Recent recommendations regarding this business are as follows: "Avoid, Avoid, Avoid", "5 STAR PELLA SERVICE AND PRODUCTS", "Beware of the Spokane, WA service and parts fees.", "do not buy from pella windows of Pella Iowa", "Mi received good service".
Most users want Pella to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Macomb, MichiganCompany in michigan with your name on it stole 8000from mother in law
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInsulation on expensive double entry doors is worthless
- Look nice
- Made with cheap but essential parts
Preferred solution: Apology
User's recommendation: Avoid, Avoid, Avoid
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad build quality
I bought 9 replacement windows (4 being mullioned double windows).
I made it the 5th window before I finally saw one with the screw holes drilled properly. The first 4 were all drilled straight through both layers of vinyl.
The fifth one, only the two in the bottom half of the window were drilled correctly through the top layer with the bottom layer in tact to hold the screw in place.
I still have yet to come across one where the horizontal muntins (I believe is the correct term) weren't cut about 1/8th inch too long.
We paid extra for the auto closing locks as well. They don't work for crap on double hung windows, so save your money. Pella also installed them like they whoever was doing it was blind, drunk, or both. So far half of them hit the notched out vinyl on one side or the other.
Then the locking mechanisms...
one came with the plastic cover broken as soon as we unwrapped it that I still have to submit a warranty claim for. But almost none of them are even centered enough to work properly. I know, you're thinking "Just shift them over, the screw holes are slotted for exactly this reason." Yeah... If they had put literally any effort into centering the screws in the slots so they could be shifted.
Every single one of them have the screws on opposite sides preventing any adjustment.
Luckily, I'll probably be selling the house in the next few months so I won't have to deal with these windows too long. But this is the first, and most likely last, time I'll ever buy a Pella window. I've never spent so much on trash in my life. We even opted for the 250 "Mid-grade" series to try and avoid these problems on the lower grade series.
At this point, I assume if we would've gotten the lower grade windows...
We probably wouldn't been shipped all the pieces 'with assembly required', which honestly probably would have given me a better product than what I received.
0/10 - garbage.
I didn't take pictures of the mounting holes. But here are a couple of the locks and the muntins.
- 30 day lead time
- Poor build quality
User's recommendation: Stay Away, buy another brand.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Park City, UtahPELLA SERVICE & PRODUCTS ARE 2ND TO NONE!
We have used Pella Windows and Doors for decades! Every house we have owned had Pella products and Pella Service people were so great to come out yearly and perform a "Tune-Up" on our windows and doors to keep them working well.
Recently we decided that our 40 year old Log Cabin was feeling very drafty even after replacing the furnaces and AC Units. We decided to Replace All of our 40 year old Pella Windows and doors. We cannot believe the difference. No more drafty cold areas.
Pella Sales Rep Zach knew exactly what we needed. He worked with the installers Jim & Nathan and got us scheduled. We're laughing because today is October 12 and they have beautifully finished the job on the same day they were scheduled to start the 2 week installation. Pella Products are Exceptional.
Sales Rep knew exactly how to provide us correct products to install. The Installers were Professional, Neat and Clean and with little or no disturbance to our home furnishings.
Thank you Pella! I would give you 25 Stars if they would let me!
Plus they offered 24 payments same as cash!
Warm Regards,
Rick & Katherine
User's recommendation: 5 STAR PELLA SERVICE AND PRODUCTS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Spokane, WashingtonService pricing exorbitant
After having a couple sets of wheels replaced on a Pella slider, a job that took in total 20 minutes, and after balking at the $400.00 cost, and after receiving a whole gracious $60.00 off, I called their corporate headquarters to complain. They kicked the can telling...
As shared in original accounting, after balking at original obscene price to replace several wheels on bottom of the Pella slider (a 20 min. job), and only having $60 shaved off a $400.00 bill, I wrote to the Pella Corp.
Headquarters in Seattle. After they notified me...
We found this odd due to his years with company, but of course said ok. We got a message left on our phone the next day from office saying we owed them $400.00. I was sure I heard wrong on the message. You see, the tech took 20 minutes to do the actual job and I mean how many wheels could it take 2?
4? When I called the lady said $400.00. I asked if the wheels were pure gold or platinum. I also told her that for a few wheels and 20 min.
of labor that I felt they were gouging us and that we were seniors, besides. She nonchalantly said oh we just charge by the job. After more protests she managed to allow us a $60 dollar discount on parts and labor.
If you do the math for the labor if it were by the hour the $180 charged would work out too well over $300.00 pr. hr.
The parts were $220.00.
She took $60 off the parts finally. I begrudgingly paid. Now Im thinking I should not have yet. The more I think on it, the more angry I get.
Im thinking of all the people doing business with them being taken advantage of. I put a complaint in with BBB but am seriously considering the Washington Autornney General as well (this was the Spokane Washington store). I should have found a private contractor in retrospect, but last time we had them do the same repair, it only cost ever so slightly over $100.00, so I expected only slightly more this time around.
My mistake. Beware of their pricing.
Preferred solution: Price reduction
User's recommendation: Beware of the Spokane, WA service and parts fees.
Very helpful and kind customer service rep
User's recommendation: Mi received good service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAn aggrieved consumer who did not want to get ripped off
Subject: never buy from pella windows
Never will I buy from Pella Windows again. It wanted me to sign a written waiver of my right to bring a civil action in court for any defect in Pella's windows To add insult to injury, it wanted me to pay Pella's attorney's fees in the event I asked for Arbitration and lost.
Pella wanted to make sure that I was on the total downside and could lose my shirt doing business with it.
andersen windows is now almost as bad
I have contacted Pella in Pella Iowa and it has shown no interest whatsoever about my complaint. It did not matter to them that I had previously bought Pella casement windows for the front of my 2 story home and wanted to buy for the rear of my home if Pella became more reasonable in price and did not insist on me waiving my rights
- Rotting windows and not standing behind them
Preferred solution: a reasonable quote on price for windows for the back of my home and no waiver of my constitutional right to bring a civil court action for any defect in pella windows i do not want to pay $70K and have my rights taken away
User's recommendation: do not buy from pella windows of Pella Iowa
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Orlando, Florida1 Year and the job still isn't done!
Pella Windows and Doors may boast about the quality of their products and the expertise of their installers, but their project coordination and communication leave much to be desired. While their windows and doors may be top-notch, their ability to manage a project is anything but.
The project coordination was an absolute disaster.
When problems arose during the installation, Pella's communication was utterly unhelpful. It was like pulling teeth to get a straight answer or any semblance of accountability.
The frustration reached its peak when we tried to reach out to their customer service department.
Our complaints fell on deaf ears, and we were left feeling like nothing more than an inconvenience.
While their products may be of decent quality, Pella's inability to effectively manage a project and communicate with customers tarnishes any positive aspect of their company. Pella Windows and Doors have failed to live up to their promises, and we will never make the mistake of dealing with them again.
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lawrence, IndianaI tried to purchase more pella windows and was shocked
- Way overpriced and anti-consumer in contract terms
Preferred solution: a fair and square deal from Pella on casement windows for the back of my home at a fair price and on fair terms that do not require me to give up my constitutional rights to bring a lawsuit in the event of a defect in the windows
Key never worked
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Waynesboro, VirginiaCostumer services
Finf my order
Preferred solution: Deliver product or service ordered
Need to get help with getting part for storm door
User's recommendation: Don’t buy pella
Hourly labor price
Bad service
User's recommendation: Not recommended. Poor service aside, their quality reputation is past glory.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible experience
- Installation
- Price
- Timeliness
Preferred solution: Full refund
User's recommendation: Do not buy from pella
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