When I built my home I put in 20 Pella casement Windows. Cost a fortune.
They've been trouble from the start. Never held paint, don't close right, blow through parts, cranks strip, etc.. I've had them out numerous times to service the windows. They charge $100/ hr.
PLUS parts & travel time! the last 'servicing' cost almost $600! I've now given them well over $1,000 trying to correct the problems. Not 1 of the original problems has been solved.
Outrageous that they keep charging me given that they've never worked right! Each time they service them they develop a new problem in addition to the old problems. I've given up. My local Pella store is Greenfield, MA.
I tried to go to another store but they have designated areas & each franchise can only operate in a given area. So I'm stuck with 1 dealer. When they were under warranty they would not honor the warranty. I'll never buy another Pella product as long as I live!
Both the product & the service are terrible. I'm now facing replacing all 20 windows! I dread it.
May have to reframe each opening to accommodate a new manufacturer. What a nightmare!
Product or Service Mentioned: Pella Window.