I replaced every window and screen in my house with Pella products to the tune of almost $70,000 ten years ago. Recently a lawnmower threw a rock and broke one of the windows.
I called Pella to have someone come out to replace the window. I was told I would have to pay $125 for someone to come out, then purchase the window plus pay for installation. I am not OK with paying $125 for someone to come out to tell me how much more I can spend. I am fine purchasing the replacement window and paying for the installation.
Why not deduct the $125 from the purchase price? This seems like a money making scheme to take advantage of the customer.
Product or Service Mentioned: Pella Window Repair.
Reason of review: Pricing issue.