Product: Pella Installation Clear all filters (16 of 16 reviews match)
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installed 22 crank windows in 2003. They all must be replaced because of wood rotting issues. Something like 35,000 dollars. Thanks Pella. it started about three years after initial installation. One of the locking mechanisms failed. That only cost three hundred to...
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Pella Rhinebeck, New York
Product
Pella Installation
#633665
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Don't plan anything the day of service. They are always at least 30 min to an hour and a half late! I am having a problem with same window and it's balance . They r coming to fix it for 3rd time . Main office always keeps sending the wrong part. This issue has been...
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1.0
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Pella Installation
#545777
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We were told by Pella reps that our double hung Pella windows leaking along the side sliding joints because of bad installation. They would not send out a "technician" What happened to having a competent carpenter? No amount of inserting wood spacers has corrected...
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1.0
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Pella Installation
I didn't like
  • Product return process
#545109
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Cancelled on their installation date three times.
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Anonymous
Dean

We are having the same problem, they keep pushing installation date off, they take that 50% deposit but after three months still no windows. Called headquarters to complain a...

Product
Pella Installation
#519564
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I have three pella windows (I won't capitalize their name--they don' t deserve it.) Two are in our bedroom. The smaller of these two works okay. We went with the series that has internal shades and fake nine-light framing. The smaller of the two (just one sash...
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Pella Installation
#436533
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From day one of installation, everytime it rains our windows have leaked. Pella has been over twice and everytime a technician comes over they blame everyone but themselves. The wood around the windows are now stained and rotting. Each time it rains we sit in our...
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Anonymous
Tim Lippick

Now i think the best way to handle this is to set up a protest / picked outside pella stores. Also picked outside lowes . You have to hit them were it hurts. SO LETS GET ORGAN...

Product
Pella Installation
#418464
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Pella - Did not honor warranty; charged for part not delivered
Reading the other comments about Pella, it seems almost unnecessary to add another unhappy experience. To begin with, it took nearly 4 months to obtain the parts and replace a window sash with a failed seal and a rusted latch. Because I neglected to ask about my...
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Pella Installation
#373893
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We built a house in 2008 and have had snow and wind blow through our Pella Proline windows since the day we moved in. We contacted Pella immediately and had them come out a few times only to tell us there was nothing they could do and there was nothing wrong with the...
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Anonymous
FreeatLast

I worked for Pella in MA. It was like working for a cult of totally robotic zombies who worshipped the owner. Every time there was a customer complaint we were "ordered" to...

Anonymous
Pella Service Manager

I am the service manager for Pella Windows & Doos of Omaha and Lincoln. Please call me direct at 402-861-7911 to discuss your service issues. We strive to for very satisfied...

Product
Pella Installation
#367374
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We built our home 12 years ago and instead of taking the cheap builder grade windows we paid thousands to upgrade to Pella windows. Pella had a good name and we wanted quality windows as we knew we'd be in the house for a long time. To date, we are not happy with the...
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Anonymous
Don Wan

Take a tour of the manufacturing process and you would be amazed at how cheap these windows are made and how they make the employees work 10 hour days standing for hours doing...

Anonymous
barry

I would suggest hiring independent consultant evaluate the root cause of the windows and doors failing..... www.california-consultants.net

Product
Pella Installation
#358402
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I learned that the Pella windows and doors at our building, the Parkloft in San Diego, are not only Pella products, but were also installed by a Pella specialist. In spite of this, the company rejects any kind of liability regarding the faulty installation of these...
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Anonymous
barry

You could hire a private consultant to represent you and test the windows and doors for tleaks since they are required to have a 10 year warranty www.california-consultants...

Product
Pella Installation
#343880
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