Rochester, New York
1 comment
Not resolved

Purchased patio door from Lowe's.Went with this product on recommendation by contractor.

*** move. Issue one. Door arrived with passive latch system broken. Lowes wouldn't touch it.

Local service rep wouldn't touch it. Issue two. Active side leaks like crazy every time it rains. Did not discover issue until removing carpet.

Next day had water running across floor. Issue three. Window on active side fogs up. Obviously a broken seal.

Could have bought less expensive unit and replaced several times over.

Pella?Never again

Review about: Designer Series Door.

Review #940034 is a subjective opinion of a user.

Value for money
Product or Service Quality
Price Affordability
Advertised vs Delivered
Customer service
PRODUCT OR SERVICE Pella Designer Series Door
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

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Rochester, New York, United States #1243009

Update.Spoke to a very friendly customer service rep who promptly sent out a bottom.

Only issue was they sent the wrong seal.

I called back and they sent the right one.So far, doo good.

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