Pella Designer Series Door Reviews

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Pella Designer Series Door Review from Rochester, New York
Purchased patio door from Lowe's. Went with this product on recommendation by contractor. *** move. Issue one. Door arrived with passive latch system broken. Lowes wouldn't touch it. Local service rep wouldn't touch it. Issue two. Active side leaks like crazy every time it rains. Did not discover issue until removing carpet. Next day had water running across floor. Issue three. Window on active side fogs up. Obviously a broken seal....
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Anonymous

Anonymous Update. Spoke to a very friendly customer service rep who promptly sent out a bottom. Only issue was they sent the wrong seal. I called back and they sent the right one. S...

Pella Doors of Whitehall PA does not stand behind their work. They ordered the wrong sized jams for our doors, even after they came out to our home to "verify measurements" before ordering. Now that the doors are installed and the jams are to narrow to cover the wall opening, the salesman and company representatives are basically saying, you are stuck with their mistake. The only solution they are willing to do is add covers of aluminum to hide...
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  • Customer sales and service
#898981