Product: Pella Customer Care Clear all filters (0 of 8 reviews match)
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Pella - You're kidding

Didn't call didn't show for appointment didn't call back when they said they would to check it still waiting again this is in Denver Colorado went through this 2 years ago and gave up have elderly folks that need the shades fixed in the door average wait time for calls 20 minutes
Product
Pella Customer Care
#1338055
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I had one of my Pella windows glass broken. The way the window is designed the glass could not just be replaced. I needed to replace the whole window. This design is not very cost efficient for the customer. I called the customer service a number of times. Each time, I...
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1.0
West Caldwell, New Jersey
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Pella Customer Care
I didn't like
  • Poor customer service
#1303242
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I have been trying to contact Pella about window repairs and replacements. Their website sucks out loud, I only get an answering device, and when I call the local vendors I get the same insulated phone message. The website did not work. They asked me for information...
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Pella Customer Care
#1252439
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I've made three requests to be contacted by Pella about a full scale rehab project: One to an installing contractor and two to a pella showroom (sales@pellase.com). Nothing. Now I understand what the one and two star reviews were based upon: worthlessness. If I worked...
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1.0
Product
Pella Customer Care
#1161496
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Terrible.Never even had my doors installed. The gentleman, if i can call him that, who was to come to my home to complete an estimate called to confirm tje appointment. He was explaining types of doors they would have and the price. He kept telling me this is not like...
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Product
Pella Customer Care
#1079637
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I tried from July 2016 until October 2016 to get a representative to come out to my house, which by the way has over 20 Pella Windows already, to give me a price on two windows. I took off work to be there when the representative came out. He was a no show and a no...
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1.0
Goochland, Virginia
Product
Pella Customer Care
I didn't like
  • Treatment i received was horrendous
#952154
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I purchased Pella windows about 10 years ago. One of the wood windows rotted out after about 4 years. It must have been a bad seal. After finding out about it I attempted to contact Pella but all I got was someone telling me to fill out an order form with various...
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1.0
Product
Pella Customer Care
I didn't like
  • Defective design
#926024
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I recently purchased a Pella entry door and proceeded to phase 2 to install a Pella storm door. Three independent installers advised me that the standard Pella frame would not accommodate a standard Pella storm door. I tried to contact Pella Customer Support to resolve...
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Anonymous
Anonymous

LOLMaybe you shouldn't be doing this project on your own."3 independent installers" told you...................There are often many reasons these guys are "independent." Do an...

Anonymous
storm door blues

I also had this issue. We purchased a 1300.00 aluminum clad entry door from Lowes. Our installer said he would not be comfortable with installing the storm door due to the des...

Product
Pella Customer Care
#553243
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