We purchased Pella 3 years ago, replacing all of the doors and windows in our home. We purchased from Pella to ensure we had their installers and the best quality windows.
We felt we were buying the best and would have no installation issues. We were wrong. It took almost a year to get the installtion done right. What a nightmare.
Now 3 years later the front door (mahogany fiberglass door) has faded in spots and the cover has detached from the door at the bottom. We called thinking we had a good warranty. No problem, they will get the new cover to us. We have to pay to have it installed or we can have someone else do it for us.
I questioned how the warranty could not cover the installation and she said that's just how their warranties are. I went to their site to read the warranty - as the papers we received refers to the warranty but nothing detailed. The "20 year", "10 year" and "lifetime" warranties only cover what is reported in the first 2 years! So, how they can refer to these as anything more than 2 year warranties is something I will have to ask our attorney general.
Read the fine print and take the negative reviews seriously.
We spent just shy of $60K and we have to replace the door cover after 3 years. Isn't that sweet!
Review about: Pella Door.