A CONSUMER ALERT TO ALL PROSPECTIVE PELLA CORPORATION CUSTOMERS
My name is Charles Bagenstose. I reside at 1019 Butterworth Lane, Upper Marlboro, Maryland 20774, and my telephone number is 301-336-0622. Along with well over 1700 other customers, I was taken by the Pella Corporation for a terrible ride. This is my story.
During the summer of 1992 I purchased a Pella sunroom from the James A. Cassidy Company (now K.C. Company) in Beltsville, Maryland. Unbeknownst to me, the windows were constructed in such a manner that water could enter the frames beneath the trims and rot the frames during the warranty period without my knowledge, because the damage was hidden by the aluminum casings or trims. By the time I realized what was happening, the damage was extensive. Not only were all nine windows of the sunroom rotted out, but also the framework of the sunroom beneath the windows was decayed although not noticeably, because it was covered with vinyl siding.
I was not the only person to suffer hidden damage because of Pella's defective windows. A class action suit has been filed on behalf of 1,789 other people, who didn't discover their window damage until after the warranty period expired, because it was cleverly disguised. The suit is being handled by the law firm Freed & Weiss LLC, 111 West Washington Street, Suite 1331, Chicago, Illinois 60602. It is not too late to join the suit.
The wooden window frames apparently were inadequately treated, because Pella is now saying that it has enhanced their wood preservative to include EnduraGuard, which provides "advanced protection."
Pella Corporation refuses to do anything to make amends to the customers victimized by the company's deceptive practices. Since the warranty expired before the customers became aware of the hidden damage, the company considers the matter to be closed.
After only 19 years, I had to demolish the Pella sunroom and replace it with another company's product. That is when I became fully aware of the hidden damages.
My new sunroom comes with a transferable lifetime warranty.
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