Pella Phone Numbers and Emails

Toll-Free Number:

  • (800) 374-4758

Customer Service:

  • (844) 575-7934
    Garage Door Support
  • (866) 809-9460
    Storm Door Support
  • (877) 473-5527
    Window, Patio Door and Entry Door
  • (800) 374-4758
  • (855) 735-5232

Pella Email:

Customer Service
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Pella Contact Information

Pella Website:

Pella Online Chat:

Corporate Office Address:

Pella Corporation
102 Main Street
Pella, Iowa 50219
United States
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Pella Rating Based on 139 Reviews

Rating details

1.7
more details
Customer service
Product or Service Quality
Price Affordability
Value for money

Rating stats

Rating trend

Summary of Pella Customer Service Calls

207 TOTAL
CALLS
04:24 AVG CALL
DURATION
19% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Pella Customer Service?

Return/ Replace Question:

  • “Replacement lock on sliding door”
  • “Can not get a a salesman to return calls”
  • “Glass replacement”

Request for Information Question:

  • “Confirm appointment”
  • “Sliding French door question”
  • “Confirm dream style company”

Product/ Service Question:

  • “Lock cylinder stopped working”
  • “Leaking door”
  • “Hinge is broken”

Staff Question:

  • “Poor service”
  • “Complaints with service”
  • “Service for sliding door”

Shipping and Delivery Question:

  • “Wrong parts sent and installation stalled”
  • “Shipment error”
  • “Front door not received”

Employment Question:

  • “Compensation for a pootly performed job”

Payments and Charges Question:

  • “Billing”

Other Question:

  • “What time will Pella arrive today”
  • “Installation quest6”
  • “Condensation in one of my window panes”

About

Pella Terms of Service
Thank for visiting this website which is owned by Pella Corporation. These Terms of Use govern The User's use of this Site. By accessing or using this Site, The Client are agreeing to comply with and be bound by these Terms of Use. If The Client do not agree to these Terms of Use, The User of company services may not use this Site. Pella's' online Privacy Policy describes Company's data practices as they relate to information collected through this Site. Company's Privacy Policy is an integral part of and is incorporated into these Terms of Use. When The Client of Pella sign up to use a special feature of this Site, The User of company services may be asked to agree to special terms governing The User's use of the special feature. Pella reserves the right to update or modify these Terms of Use at any time and without prior notice, by posting the revised version of the Terms of Use on this Site. The Client's use of this Site following any such change constitutes The Customer's agreement to the revised Terms of Use.
To read more: https://www.pella.com/terms-of-use/
Pella Privacy Policy
Pella Corporation ("Pella," www.pella.com" The Company" and Pella's') understands that privacy is important to The Client of Pella This privacy policy ("Policy") describes the information Website collect from or about The User of Website through the Pella-owned websites (collectively, "Site") on which it is posted. It describes how Pella use and share that information and describes the steps The Company take to protect The Client's privacy. BY USING OR ACCESSING THE SITE, THE USER OF WEBSITE SIGNIFY THE CUSTOMER'S AGREEMENT TO BE BOUND BY PELLA'S' POLICY. IF THE CLIENT OF PELLA DO NOT AGREE TO THIS POLICY THE USER OF COMPANY SERVICES MAY NOT ACCESS OR OTHERWISE USE THE SITE. This Policy applies only to information collected through this Site. It does not apply to third-party websites or third-party mobile apps. It also does not apply to information collected through other channels, such as over the phone or in person. This Policy may be supplemented or amended from time to time by additional privacy notices ("Privacy Notices"), provided at the time Website collect The User's information.
To read more: https://www.pella.com/privacy-policy/
Top Pella Services

Installation, Customer Care, Door Installation

Top Pella Products

Window, Door, Designer Series Window

Pella Pros and Cons

Pros: Dont like that they didnt even care, Nice looking doors, Recovery repair representative, Look good in their catalog, When you call they come in short period of time

Cons: Horrible customer service, Windows are poor quality, Unresponsive customer service reps, Poor service, Defective design

Summary

Pella is a company that specializes in installing doors and windows. Currently the company employs about 7000 people. The company was founded in 1925. The company initially was well known for its disappearing window screen. This screen is still very popular among the customers of the company. Pella Windows And Doors fabricates patio doors and wood windows in Carroll, Shenandoah, Sioux Center, Macomb, IL and some other locations. The assortment of the windows include wood windows, vinyl window, sliding windows, bay or bow windows, etc. As for doors, the company provides storm doors, wood entry doors, garage doors, sliding patio doors and some other types. Pella Windows And Doors is headquartered in Pella, Iowa.

Pella reviews and complaints

Pella is ranked 42 out of 234 in Windows and Doors category

Area Served

USA

Payment Methods

MasterCard

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