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Contact Pella Customer Service

How to Reach a Person at Pella

Verified Contact Information

Toll-Free Number:

  • 1-800-374-4758
Call Now
Send Message

Customer Service:

  • 1-844-575-7934
    Garage Door Support
  • 1-866-809-9460
    Storm Door Support
  • 1-641-332-4426
    Text, Window, Patio Door and Entry Door
  • 1-877-473-5527
    Window, Patio Door and Entry Door
  • 1-855-735-5232

Jobs/ Career:

  • 1-877-444-6947

Legal:

  • 1-800-728-1017

Customer Service:

shop@pella.com
Edit or Cancel Online Order
pellawebsupport@pella.com

Jobs/ Career:

hrservice@pella.com

Legal:

privacy@pella.com
Privacy Inquiries

Pella Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Pella Phone Number
1 (800) 374-4758
Average Hold Time
00:00:36
Average Calls duration
4 minutes
Most Popular Pella Email Address
pellawebsupport@pella.com
Pella Live Agent Availability
6% of callers successfully reach a real person
Issue Resolution Rate
Low (14% reported full resolution)
View full overview

How to Contact Pella Customer Service?

You can contact Pella customer service using their toll-free phone number at 1-800-374-4758. Call this Pella phone number any time of the day. There is a separate customer support number if you are a customer who needs assistance with garage door support. For this, Pella phone number is 1-844-575-7934. Another number to contact Pella support is for storm door support: 1-866-809-9460. There is one more number to reach out to the Pella corporate office for queries related to windows, patio doors, and entry doors, which is 1-877-473-5527.

Pella Windows headquarters is at Pella Corporation, 102 Main St. Pella, IA 50219, United States. This Pella corporation headquarters is the heart of the company’s operation and is the main branch for different business functions. It is also the central point of in-person communication with the Pella customer service team. You can use this address to send your mail or visit it if you are near the area. While most problems are solved online, some complex situations might require visiting Pella Windows headquarters.

Pella Windows company assists its customers no matter the concern. The company’s service team is available between 7:00 AM and 5:00 PM CST, Monday through Friday. On Saturday, Pella customer service hours start at 8:30 AM and end at 3:00 PM CST. For Storm doors, the hours range between 7:30 AM and 4:30 PM CST, Monday through Friday. Pella customer service hours for this service on Saturday are from 9:00 AM to 2:00 PM CST.

PissedConsumer Club

Contact Information

Pella Website:

Pella Help Center:

Corporate Office Address:

Pella Corporation
102 Main Street
Pella, Iowa 50219
United States

Other Info (opening hours):

Windows, Patio and Entry Doors Hours (CST):

Monday - Friday: 7:00am - 7:00pm

Saturday: 8:00am - 3:00pm


Storm Doors Hours (CST):

Monday - Friday: 7:30am - 4:30pm

Saturday: 9:00am - 2:00pm

More contact details

How Customers Rate Pella Support?

4.0 / 5
Good

Based on 528 calls to Pella customer support through PissedConsumer.com and 1 survey response.

Total Calls
528
Avg Call Duration
04:04
Issues Resolved
14%

Why Customers Call Pella?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 41%
  • Product/ Service 22%
  • Request for Information 12%
  • Return/ Replace 8%
  • Staff 6%
  • Website/ Application 4%
  • Shipping and Delivery 2%
  • Payments and Charges 2%
  • Account 1%
  • Activation/ Cancellation <1%
  • Employment <1%

Customer Inquiries & Issues

41%
  • "Keys for sliding glass door"
  • "The screws and lock completely came loose from my lower sash of my window and the screw holes are rounded out"
  • "I need door hardware"

Product/ Service

22%
  • "Pella front door repair"
  • "Complaint"
  • "A window in my bedroom inner leaking"

Request for Information

12%
  • "Question about windows"
  • "Want to talk to the office of the CEO"
  • "Question on windows alignments"

Return/ Replace

8%
  • "Replacement window"
  • "Need replacement door handle"
  • "Patio screen door replacement"

Staff

6%
  • "Need service on blinds in windows won't roll up"
  • "Need service on atrium doors. One door is rotted at the bottom. I have 4 sets of horse doirs"
  • "Update on window service"

Website/ Application

4%
  • "Waiting for $50,000 worth of windows and doors and it's two months late was told they're sitting on the loading dock two weeks ago"
  • "Installation"
  • "Windows installed in may. There is a rip in one of the screens"

Shipping and Delivery

2%
  • "Received wrong size handles"
  • "Pick up Pella garbage"
  • "Wrong windows arrived"

Payments and Charges

2%
  • "Lowe's overcharge me for a patio Door"
  • "Prices"
  • "Billing"

Account

1%
  • "Locked out of house with locks installed by Pella"
  • "I am hoping you can give me a paint code to take to sherwin Williams to get pella brown paint for my French door"
  • "Distribution purchasing mnew account"

Activation/ Cancellation

<1%
  • "Cancel appointment for tomorrow Tuesday"
  • "Cancel"

Employment

<1%
  • "Compensation for a pootly performed job"

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