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3.1

I knew how bad the reputation of Pella Windows is but I thought this cannot be true, no company can mess up this badly and remain in business. Now here I am to verify that indeed the customer does not matter.

Contracted Pella for window replacement valued $22.000. Only some of the windows were replaced at the time of the scheduled install. The installer was a no show, no call one day even though one of my window was covered only by plywood because the measurement was wrong. To continue the installation I had to wait 4 weeks and still they could not finish the job.

It has been nearly 2 months still don't have glass in the window frame. December is around the corner, temperatures are below 20 at times. Remember this is a window company! Not only I did not get window replacement I got plywood instead right into my living room!

In addition to that, they have lost my deposit check, had to cancel it then send a new one. In addition to that they blocked the garages of my neighbors for days without asking for permission. Imagine the anger and frustration of my neighbors I had to deal with.

I don't even know how these new windows will function. I certainly hope not to deal with Pella ever again.

Reason of review: Installation is not finished after nearly 2 months.

Preferred solution: Price reduction.

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