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The first issue we had was with the installers they hired. The sealant they used cracked within a week of installation, they ruined the carpet in one of the bedrooms, the damaged the wall in another bedroom.

They came out three times to fix the sealant issue and all times it cracked again within a week. We finally gave up. The second issue we're having is a bad window or installation in our master bathroom. We contacted them shortly after it was installed because I noticed condisation before even having used the shower.

It was not dealt with and this year, it's not getting thick ice build up on it. I contacted them again and sent photos. They sent their contractor who insisted that it was normal and that the bathroom was too humid. The window prior didn't have any of these issues!

As the photos show, this is not a minor problem and the bathroom isn't that humid since the door is never closed (it's a master bathroom). Never ever again and we spent nearly $29K!

Reason of review: Damaged or defective.

Monetary Loss: $3000.

Preferred solution: Full refund.

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