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I knew how bad the reputation of Pella Windows is but I thought this cannot be true, no company can mess up this badly and remain in business. Now here I am to verify that indeed the customer does not matter. Contracted Pella for window replacement valued $22.000. Only...
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3.3
#1132804
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I had Pella double doors installed 2 years ago. I bought them from Pella, and had them installed by Pella for the warranty. The door handle/latch broke after two years, and it is still under warranty. However, they want to charge a $90 dollar delivery fee, and $90/hour...
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3.1
I liked
  • Installation
I didn't like
  • Warranty terms
#1123203
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ONE large bay window, custom designed - one of a kind. $5,000 cost to the contractor/architect. And not one, not two, not three, but four issues that I had to deal with. 1. Two left-handed cranks thrown in the box. Had to get them to send me a right handed one. 2....
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#1112360
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Pella, the worst experience

Pella
#1112910
Horrible customer service, overpriced, confused reps,made mistake on screen sizes, took 2 months to get replacement screens,no follow up calls allowed/ never again uuh!
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Pella Window Review

Pella
#975410
1.7
Details
Replaced 50 year old window wish I had it back!!!! Was told getting top of the line $5000. First they were leaking water they changed seals. This morning ice around every window in this picture window my remaining old windows are not, talk about poor.Sure Pella won't do anything.Money hard to come up with, just wasted.
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Advertised vs Delivered
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Pella Window Review

Pella
#926463
Windows will not lock after only 8 years and much money pella want 150 $ to come out for their problem what a rip off
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Pella Door Review

Pella
#899116
1.2
Details
Everytime it storms water just runs in Pella patio door. Never seen such a *** poor product.
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I replaced every window and screen in my house with Pella products to the tune of almost $70,000 ten years ago. Recently a lawnmower threw a rock and broke one of the windows. I called Pella to have someone come out to replace the window. I was told I would have to pay...
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aliens_amoung_us
aliens_amoung_us

Maybe call them back with the dimensions and ask how much to purchase and have installed, then go with that price. Or get the cost of just the window and have someone else do ...

#1102851
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Danny Hansen was our installer he was very unprofessional and seem like he didn't know what he was talking about , he was doing a side job for us in Owasso and it seem like he was nervous and sold us parts from Pella company with an unreasonable amount we paid him in...
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1.0
#1097787
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Windows sashes rotten after about 4 years causing collateral damage as well. Product quality was poor from the beginning with finger and hand prints between panes of glass. They had excuses for each failed window; one cause was that the sash hadn't been painted, the...
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#1091802
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Our screen on our storm door is terrible! The top and bottom plastic parts that attach the screen to the frame connect with a nice click and are flush to the existing frame..... The two side plastic inserts are terrible... they fall out if a fly lands on the screen. We...
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Product
#1091410
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I've never worked with more incompetent, insulting people in my life. After Pella "installers" screwed up Pella told me I was on my own. This was after paying for everything in full up front. That was my mistake. But NOT ever again! Their salesmen give used car...
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1.0
#1090502
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Terrible. Never even had my doors installed. The gentleman, if i can call him that, who was to come to my home to complete an estimate called to confirm tje appointment. He was explaining types of doors they would have and the price. He kept telling me this is not like...
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#1079637
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I am thoroughly discussed. My door handle was not installed properly on the thousand dollar Pella 2 panel door. The installers took part of my siding off damaging it, got caulk everywhere and left it like that, damaged the strip to seal out drafts on the bottom, the...
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2.6
I didn't like
  • Subpar installers
#1078962
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