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I have a Pella sliding glass door - $880 new (right now) at Lowes. I need one of the panels replaced (wood rotted out on the outside of the door, and out of warranty, >10 yrs old), and Pella quoted me $1600 to replace the panel! It took more than 2 weeks, and multiple...
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1.4
I didn't like
  • Overpriced replacement parts
  • Unresponsive customer service reps
  • Poor service
#1047938
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My husband and I purchased a home in northern Ohio from the builder last August, 2016. While inspecting the home, I noticed Pella windows and the home inspector pointed out the high quality of Pella windows. Unfortunately, high quality is not a correct description of...
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1.0
#969927
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I have a Pella sunroom. Three of the 5 skylight windows are leaking. The wood is ruined. I've spent countless days trying to stop the leaks with so success. This is the worst company in the world. Don't buy their windows! I have a Pella sunroom. Three of the 5 skylight...
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Anonymous
Anonymous

Pella stopped making sky light windows twenty years ago

1.0
#963403
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Pella Window Review

Pella
#975410
1.7
Replaced 50 year old window wish I had it back!!!! Was told getting top of the line $5000. First they were leaking water they changed seals. This morning ice around every window in this picture window my remaining old windows are not, talk about poor.Sure Pella won't do anything.Money hard to come up with, just wasted.
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Pella Window Review

Pella
#926463
Windows will not lock after only 8 years and much money pella want 150 $ to come out for their problem what a rip off
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Pella Door Review

Pella
#899116
1.2
Everytime it storms water just runs in Pella patio door. Never seen such a *** poor product.
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Windows Review

Pella
#653214
I am a high end contractor! I purchased over $500,000.00 worth of PELLA windows/ doors! As everyone knows their seals deteiriated! Rotted, walls, floors, mold situations , on and on. Lied to homeowners that I installed incorrectly! Bottom line they have no concern with satisfying homeowners. Their warranty is worthless! DO NOT PURCHASE PELLA!
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I purchased the vinyl double hung replacement windows 13 of them to be exact. They leak air in between the sashes and get moisture on the window panes whenever it's cold. I called customer services and after 2 calls someone came to the house to look at them. Pella...
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2.6
#958320
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I tried from July 2016 until October 2016 to get a representative to come out to my house, which by the way has over 20 Pella Windows already, to give me a price on two windows. I took off work to be there when the representative came out. He was a no show and a no...
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1.0
I didn't like
  • Treatment i received was horrendous
#952154
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I would think twice about hiring a company that doesn't pay the help. It could open you the homeowner up to having a lien filed against your property. I'm in the process of recovering money from this business right now. The rep continues to make one excuse after...
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jkolbinc
jkolbinc

Payment in full has been received. Thanks!

#945067
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My entry door would not lock. I live in a volatile neighborhood, am 80 years old, and needed this attended to in a timely fashion before an incident occurred. I considered my request for service an emergency. I attempted to get through the answering machine for an...
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1.0
I didn't like
  • Service
#942478
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Pella Designer Series Door Review from Rochester, New York
Purchased patio door from Lowe's. Went with this product on recommendation by contractor. *** move. Issue one. Door arrived with passive latch system broken. Lowes wouldn't touch it. Local service rep wouldn't touch it. Issue two. Active side leaks like crazy...
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Anonymous
Anonymous

Update. Spoke to a very friendly customer service rep who promptly sent out a bottom. Only issue was they sent the wrong seal. I called back and they sent the right one. S...

1.8
#940034
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I purchased Pella windows about 10 years ago. One of the wood windows rotted out after about 4 years. It must have been a bad seal. After finding out about it I attempted to contact Pella but all I got was someone telling me to fill out an order form with various...
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1.0
I didn't like
  • Defective design
#926024
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A little over a decade ago I had several Pella windows installed and upon putting on a new roof this summer, I noticed that one was loose in its frame (it is over 8 feet by 6 feet). I called Bill N. from church (sings tenor in the choir) who is in construction like...
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1.0
I didn't like
  • Poor installation
#924652
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