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1.3 Based on 33 reviews
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  • Customers like
    • Installer responded to call 1
    • Little or nothing 1
  • Customers don't like
    • Windows are poor quality 6
    • Poor quality window 4
    • Worthless backing of product 4
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  • From mobile
  • 2 days ago
  • #926463

Windows will not lock after only 8 years and much money pella want 150 $ to come out for their problem what a rip off

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I purchased Pella windows about 10 years ago. One of the wood windows rotted out after about 4 years. It must have been a bad seal. After finding out about it I attempted to contact Pella but all I got was someone telling me to fill out an order form with various company numbers on it which of course I didn't have. They have a policy of not dealing with anyone that has a problem with their windows. Once you purchase a door or a window,... Read more

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A little over a decade ago I had several Pella windows installed and upon putting on a new roof this summer, I noticed that one was loose in its frame (it is over 8 feet by 6 feet). I called Bill N. from church (sings tenor in the choir) who is in construction like his father before him. Bill said it was a lousy installation. My father was a carpenter and I found it odd that the person who came to the house told me he did not need to get... Read more

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Pella - This Company Is Selfish, Greedy And Does Not Care About Their Customers!
1 of 10

I sent Pella Corporation a Very Serious Letter of complaint by email back on Tuesday, August 23, 2016 because I had bought one of their Glass Screen Doors and was Very Angry, Upset and Disappointed in Their Product. I had bought one of their Sliding Glass Screen Doors within the past year and ever since I received the Screen Door, I have NOT been able to use it and/or enjoy it 100% Due To A Bend In Their Product For The Screen Door Portion Of It... Read more

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I've installed Pella products for 30 years , almost lost friends arguing they are the best by far , but NO more, "they" make the mistake but takes 6 weeks to amend , I,m a contractor and see an unbelievable amount of rotting windows only a short few years old , the salesman in Whitehall Pa ( Bernie ) doesn't have a clue , I know he doesn't make the window but he screws up orders and can't follow threw when there is a problem ,I feel so bad for... Read more

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With a home that is only 15 years old, I'm disappointed that well over half my windows rotted. Pella provided a paltry 30% discount on replacements. Then with two large windows partially installed, the contractor realized that the "fins" were missing. It has taken six weeks to get these parts, and that was only after a call to corporate customer service. They refer everything to their dealers, so it is just a game of we can't do anything--it is... Read more

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  • From mobile
  • Aug 12
  • #899116

Everytime it storms water just runs in Pella patio door. Never seen such a *** poor product.

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Pella Doors of Whitehall PA does not stand behind their work. They ordered the wrong sized jams for our doors, even after they came out to our home to "verify measurements" before ordering. Now that the doors are installed and the jams are to narrow to cover the wall opening, the salesman and company representatives are basically saying, you are stuck with their mistake. The only solution they are willing to do is add covers of aluminum to hide... Read more

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We purchased 9 Pella designer series with roll down screens and blinds between windows. 24,000 dollar Windows from a big box store. We had to reorder Windows 2 times and still they are not what we ordered. We went by the display in store and pellas color chart in store. Biggest mistake you can make with pella. We even had a Pella rep out to our home and he sure had a large selection of color charts. If customers was offered this chart in stores... Read more

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I have Pella sliding glass doors. About three years ago they started rotting at the frame. It started as a " tumor" and just continued to worsen. Since then I e learned there was a lawsuit and a recall for this exact thing. I missed the recall and am being told " too bad". I'm so unhappy. While I would recommend and use them all the time if they would honor their knowledge that these doors should be replaced Read more

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