Pella

I bought 9 replacement windows (4 being mullioned double windows).

I made it the 5th window before I finally saw one with the screw holes drilled properly. The first 4 were all drilled straight through both layers of vinyl.

The fifth one, only the two in the bottom half of the window were drilled correctly through the top layer with the bottom layer in tact to hold the screw in place.

I still have yet to come across one where the horizontal muntins (I believe is the correct term) weren't cut about 1/8th inch too long.

We paid extra for the auto closing locks as well. They don't work for crap on double hung windows, so save your money. Pella also installed them like they whoever was doing it was blind, drunk, or both. So far half of them hit the notched out vinyl on one side or the other.

Then the locking mechanisms...

one came with the plastic cover broken as soon as we unwrapped it that I still have to submit a warranty claim for. But almost none of them are even centered enough to work properly. I know, you're thinking "Just shift them over, the screw holes are slotted for exactly this reason." Yeah... If they had put literally any effort into centering the screws in the slots so they could be shifted.

Every single one of them have the screws on opposite sides preventing any adjustment.

Luckily, I'll probably be selling the house in the next few months so I won't have to deal with these windows too long. But this is the first, and most likely last, time I'll ever buy a Pella window. I've never spent so much on trash in my life. We even opted for the 250 "Mid-grade" series to try and avoid these problems on the lower grade series.

At this point, I assume if we would've gotten the lower grade windows...

We probably wouldn't been shipped all the pieces 'with assembly required', which honestly probably would have given me a better product than what I received.

0/10 - garbage.

I didn't take pictures of the mounting holes. But here are a couple of the locks and the muntins.

We have used Pella Windows and Doors for decades! Every house we have owned had Pella products and Pella Service people were so great to come out yearly and perform a "Tune-Up" on our windows and doors to keep them working well.

Recently we decided that our 40 year old Log Cabin was feeling very drafty even after replacing the furnaces and AC Units. We decided to Replace All of our 40 year old Pella Windows and doors. We cannot believe the difference. No more drafty cold areas.

Pella Sales Rep Zach knew exactly what we needed. He worked with the installers Jim & Nathan and got us scheduled. We're laughing because today is October 12 and they have beautifully finished the job on the same day they were scheduled to start the 2 week installation. Pella Products are Exceptional.

Sales Rep knew exactly how to provide us correct products to install. The Installers were Professional, Neat and Clean and with little or no disturbance to our home furnishings.

Thank you Pella! I would give you 25 Stars if they would let me!

Plus they offered 24 payments same as cash!

Warm Regards,

Rick & Katherine

Subject: never buy from pella windows

Never will I buy from Pella Windows again. It wanted me to sign a written waiver of my right to bring a civil action in court for any defect in Pella's windows To add insult to injury, it wanted me to pay Pella's attorney's fees in the event I asked for Arbitration and lost.

Pella wanted to make sure that I was on the total downside and could lose my shirt doing business with it.

andersen windows is now almost as bad

I have contacted Pella in Pella Iowa and it has shown no interest whatsoever about my complaint. It did not matter to them that I had previously bought Pella casement windows for the front of my 2 story home and wanted to buy for the rear of my home if Pella became more reasonable in price and did not insist on me waiving my rights

Pella Windows and Doors may boast about the quality of their products and the expertise of their installers, but their project coordination and communication leave much to be desired. While their windows and doors may be top-notch, their ability to manage a project is anything but.

The project coordination was an absolute disaster.

When problems arose during the installation, Pella's communication was utterly unhelpful. It was like pulling teeth to get a straight answer or any semblance of accountability.

The frustration reached its peak when we tried to reach out to their customer service department.

Our complaints fell on deaf ears, and we were left feeling like nothing more than an inconvenience.

While their products may be of decent quality, Pella's inability to effectively manage a project and communicate with customers tarnishes any positive aspect of their company. Pella Windows and Doors have failed to live up to their promises, and we will never make the mistake of dealing with them again.